Refund policy
Returns & Refunds Policy
We kindly ask customers to contact us within 7 days of receiving their order if there are any issues.
Our goal is to ensure customer satisfaction, and we will always do our best to find a fair and reasonable solution.
Order Issues & Support
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with your order details and supporting photos or videos.
For all after-sales claims, we kindly require an unboxing video to help us better review and resolve your case.
We will review the case and offer an appropriate solution, which may include replacement, partial refund, or other resolution depending on the situation.
Returns
Returns may be accepted in certain cases after review and approval.
All return requests must be approved in advance. Unauthorised returns will not be accepted.
If a return is approved, the customer is responsible for return shipping costs unless otherwise agreed.
Returned items must be unused, in original condition, and in original packaging.
Refunds
If a refund is approved, it will be processed to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank or payment provider.
If you have not received your refund within 15 business days after approval, please contact us.
Important Notes
We recommend contacting us first before opening any dispute, as most issues can be resolved quickly through direct communication.
We are committed to resolving any problems fairly and efficiently.
vivihe265@gmail.com
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at vivihe265@gmail.com.